1. Company Overview

What does Sunrise Exports India specialize in?

We specialize in the export of premium-quality Indian granite and natural stones worldwide.

Where is Sunrise Exports India based?

We are headquartered in Surat, Gujarat, India with strong domestic manufacturing and sourcing networks.

How long has Sunrise Exports India been in the stone industry?

Sunrise Exports India is an emerging player in the international market, our legacy is built on decades of craftsmanship and industry experience.

Do you own your manufacturing facilities?

Yes, we have in-house manufacturing along with partnerships with over 20 trusted factories.

What is your core mission?

To deliver high-quality Indian natural stones with integrity, efficiency, and a commitment to long-term partnerships.

Is Sunrise Exports India a manufacturer or a trader?

We operate as a manufacturer-exporter with strategic control over production and logistics.

What makes your company different from others in the same industry?

We operate as a manufacturer-exporter with strategic control over production and logistics.

Do you work with international clients only?

Our primary focus is exports, but we also support select domestic B2B projects on request.

Are you involved in sustainability and ethical sourcing?

Yes, we are deeply committed to ethical sourcing, worker welfare, and environmentally responsible practices.

Do you provide documentation for your company background or certifications?

Yes, we provide all necessary trade licenses, certifications, and company documentation on request.

2. Product Range

What types of stones do you export?

We export granites, sandstones, limestones, marbles, and other natural stones.

Do you offer customized stone sizes and finishes?
  1. Yes, we offer customized dimensions, edge profiles, and surface finishes based on your requirements.
Are all your stones sourced from India?

Yes, all our stones are responsibly sourced from various regions across India known for their unique geological deposits.

Can I request exclusive stone varieties or rare patterns?

Absolutely. We can source unique materials through our network of partner quarries and manufacturers.

Do you export both tiles and slabs?

Yes, we export granite and sandstone tiles, slabs, countertops, and cut-to-size products.

What are your most popular granite varieties?

Black Galaxy, Tan Brown, Absolute Black, Black Marcino, Vizag Blue, Kashmir White and Alaska series are among our most popular stones.

Can I receive physical samples of your products?

Yes, we can ship small-sized samples upon request. Sample shipping charges may apply. The charges are adjusted if you place an order.

Do you supply calibrated tiles and cut-to-size material?

Yes, we provide calibrated tiles and cut-to-size granite or sandstone as per customer specifications.

Do you offer finishes like leather, flamed, or bush-hammered?

Yes, we offer a wide range of finishes including polished, honed, flamed, leather, bush-hammered, and more.

Can you source or process stones based on design drawings?

Yes, we can process architectural elements, landscaping stones, and custom stone designs.

3. Pricing & Payment

How is your pricing determined?

Our pricing is based on stone type, finish, size, volume, and current market conditions.

Do you offer discounts for bulk or repeat orders?

Yes, we offer competitive pricing and discounts for bulk and long-term orders.

What currencies do you accept for payment?

We accept USD, EUR, GBP, and INR for international transactions.

Do you provide a formal quotation or proforma invoice?

Yes, we provide a detailed proforma invoice with all specifications, pricing, and terms.

Is there any minimum order quantity (MOQ)?

Typically, 1 container (approx. 400–450 sqm) is the minimum order, but we’re flexible for trial orders.

What are your payment terms?
  1. Our standard terms are:-

A). 100% Advance

B). 50% Advance, 50% against scanned documents.

 

C). LC terms are also accepted. (only sight LC is accepted)

Can I lock a price for future shipments?

Yes, with a formal purchase agreement or contract, we can offer fixed pricing for scheduled shipments.

Do you accept Letter of Credit (L/C) payments?

Yes, we accept sight L/C from reputed banks.

Is your pricing inclusive of freight?

We offer both FOB and CIF pricing.

Are there hidden costs apart from product price?

No hidden charges. All taxes, documentation, and handling costs are transparently included. However if the buyer requires any additional certificate for the purpose of import, it can be produced, provided, the buyer is ready to bear the cost. Any types of additional charges/taxes/fees and duty will be borne by the buyer.

4. Ordering & Process

How do I place an order with you?

You can place an order via email, whatsapp, phone, or through our website inquiry form.

What documents are required to initiate an order?

A confirmed purchase order or signed and sealed proforma invoice is sufficient to initiate production.

Can I inspect the materials before shipment?

Yes, you can inspect virtually (via videos/images) or appoint a third-party inspection agency.

What is the typical lead time for orders?

2–4 weeks after receiving advance payment, depending on material type, volume, and processing required.

Can you support urgent or express orders?

Yes, we can prioritize urgent orders depending on factory load and material availability.

How will I get production updates?

We provide regular production and quality updates with photos and videos via WhatsApp/email or any other requested media.

Do you confirm samples before production?

Yes, we can send physical samples or high-resolution digital images for approval. However, actual product may vary from the photograph due to lighting conditions and other factors as it is a natural product.

Can I modify an order after confirmation?

Modifications are possible before production starts. Once production begins, only minor changes are feasible.

Do you provide packing lists and shipment documentation?

Yes, full documentation including invoice, packing list, COO, BL, and certificate of fumigation is shared.

Can I reorder the same material in the future?

Yes, we maintain records of past batches for consistent repeat orders.

5. Logistics & Shipping

What are your shipping terms?

We offer FOB, CIF, and CNF based on buyer preference.

Which Indian ports do you ship from?

We ship via Mundra, Chennai, Krishnapatnam, and Vizag ports.

Can I choose my preferred shipping line?

Yes, you can specify a preferred shipping line or we can recommend reliable options.

Do you handle inland transportation to port?

Yes, inland transport from factory to port is included in our logistics services.

How do you pack the stones for export?

We use seaworthy wooden crates and sturdy fumigated packaging materials.

Do you provide container loading supervision?

Yes, loading is supervised and photos/videos are shared with the client.

Can I book partial container loads (LCL)?

Yes, we offer both FCL and LCL shipments as per customer needs.

Do you handle export documentation and customs clearance?

Yes, we manage all necessary export documentation and port formalities.

How long does international shipping usually take?

Transit time varies from 10–60 days based on destination port.

Can I track the shipment once dispatched?

Yes, container tracking details and shipping line information will be provided.

6. Quality Assurance

How do you ensure product quality?

We follow a multi-level QC system—raw block inspection, in-process checks, final inspection, and pre-loading review.

Do you allow third-party inspection before shipment?

Yes, we fully welcome third-party inspections and will coordinate with your appointed agency.

Are your products tested for international standards?

Yes, our stones meet or exceed ASTM and EN standards for strength, absorption, and durability.

Do you share inspection reports or loading images?

Yes, we provide detailed inspection summaries along with high-resolution loading and packing images.

What steps do you take to avoid color variation issues?

We source from consistent quarry batches and maintain uniformity during processing. However, slight variations are possible in pattern/ colour as it is a natural product.

How do you manage defective pieces?

All defective materials are rejected before packing. You receive only first-quality exports.

Do you offer replacement for damaged goods?

Yes, if damage is proven to be from our side, we offer replacements or credit in the next shipment.

Can I request quality certifications?

Yes, we can provide quality certificates and lab reports for specific technical requirements.

How do you guarantee consistent supply for large projects?

We maintain advance quarry reserves and fixed partnerships to ensure supply continuity.

Do you follow international safety standards for packaging?

Yes, all packaging is ISPM-15 compliant and designed for international handling.

7. Granite & Sandstone Specifics

What are the benefits of Indian granite?

Indian granite is durable, dense, weather-resistant, aesthetically rich, and competitively priced.

Are Indian sandstones suitable for freezing climates?

Yes, certain types like Kandla Grey sandstone are frost-resistant and ideal for colder regions.

Do you offer anti-slip surfaces for outdoor applications?

Yes, we offer flamed, brushed, and sandblasted finishes suitable for external use.

Can your products be used for commercial projects?

Absolutely, our materials are used for hotels, malls, airports, monuments, and more.

Are the stones pre-sealed or require sealing on site?

Most stones are unsealed. We recommend sealing at site for long-term performance.

Can I order monuments, cobbles, or landscaping items?

Yes, we produce granite monuments, cobblestones, kerbs, garden stones, and landscape materials.

Is there a difference between North and South Indian granite?

Yes. South Indian granites (like Black Galaxy) are more crystalline and dense, while North Indian ones (like Jhansi Red) are finer-grained.

Do you export sandstone slabs or only tiles?

We export both—tiles in calibrated sizes and large-format sandstone slabs.

Do you offer marble or quartz also?

Yes, on request, we can source Indian marble and engineered quartz through our extended network.

What is the usual thickness you supply?

Common thicknesses are 20mm and 30mm. We also offer custom thicknesses based on your needs.

8. Compliance & Certification

Do you have an IEC (Import Export Code)?

Yes, we are a fully registered and compliant exporter with an active IEC, registered with the Government of India.

Are you registered with any export promotion councils?

Yes, we are members of CAPEXIL and other relevant Indian export organizations.

Can you provide a Certificate of Origin?

Yes, we provide COO (Chamber or Embassy certified) for every export shipment.

Is your packaging ISPM-15 compliant?

Yes, all wooden packaging is heat-treated and certified for international shipping standards.

Do you comply with EU and US import regulations?

Absolutely. We provide full documentation to meet regulatory requirements of destination countries.

Can you provide REACH-compliance or MSDS documents?

Yes, upon request, we can supply material safety and REACH declarations.

Are your labor practices ethical and legal?

Yes, we strictly comply with Indian labor laws and promote safe, fair working environments.

Can I visit your factory or quarry sites?

Yes, we welcome international buyers for factory or site visits by appointment.

Do you handle export subsidies or government benefits?

We manage our documentation for Indian export incentives and ensure compliance.

Do you work with trade consultants or customs agents abroad?

Yes, we can coordinate with your nominated agents or suggest partners on request.

9. Customer Support & After-Sales

Do you provide support after shipment?

Yes, we are available for post-shipment coordination, queries, and support.

What is your response time for enquiries?

We respond to most enquiries within 12–24 hours on business days.

Who will be my point of contact?

You’ll be assigned a dedicated export manager for seamless communication.

Can you assist with product selection for my project?

Absolutely. We provide expert consultation for selecting suitable stones.

Do you maintain records for reorders?

Yes, we store visual and dimensional records for consistent repeat orders.

Can I get installation guidance?

Yes, we can provide basic installation and handling guidelines upon request.

Do you offer digital catalogs and brochures?

Yes, we can share high-quality digital brochures, catalogs, and lookbooks.

What if I receive the wrong material?

In the rare event of a mismatch, we take full responsibility and resolve it through replacement or credit.

10. Strategic & Long-Term Partnerships

Do you offer long-term supply contracts?

Yes, we offer fixed-rate annual contracts with assured priority and pricing.

Can I become a regional distributor of your stones?

Yes, we are open to exclusive distributor partnerships in select countries.

Do you support OEM or private label exports?

Yes, we can export under your branding and documentation requirements.

Can you supply to project tenders or government works?

Yes, we can participate in project-based supplies with precise documentation and specifications.

Do you work with architects and designers?

Yes, we collaborate with architects, interior designers, and builders globally.

Can I get a virtual tour of your factory or process?

Yes, we provide video walkthroughs and live virtual tours via Zoom or WhatsApp.

Do you offer marketing support to resellers?

Yes, we provide resellers with marketing content, images, and digital catalogs.

Do you support drop-shipping or warehousing abroad?

Currently, we offer drop shipping to select ports. Warehousing solutions are under consideration.

Can I get exclusivity for a particular stone in my region?

Yes, exclusivity can be granted based on annual volume commitment.

Why should I choose Sunrise Exports India as my long-term partner?

Because we combine deep industry knowledge, quality control, transparent pricing, and strong ethical values—ensuring your success as our success.